Job Description
Join our dynamic team at Premiere Customer Solutions! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities in the call center industry. No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Our Detroit facility offers a supportive, fast-paced environment where your contributions make a real impact. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Resilience under pressure and problem-solving aptitude
- Availability to work flexible shifts including evenings/weekends
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and commitment to customer satisfaction