Job Description
Are you ready to launch your career with a top-tier team? Apex Contact Solutions is currently seeking dynamic Call Center Representatives to join our Omaha, NE office. We are looking for individuals who are eager to learn and deliver exceptional support to our clients with an immediate start.
In this role, you will be the voice of our brand, handling complex customer inquiries with patience and professionalism. We provide a supportive environment, ongoing training, and a path for growth. Don't miss this opportunity to join a company that values its employees.
What We Offer:
- Immediate Start Date: Start earning from day one.
- Competitive Compensation: $16.00 - $22.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Modern Facilities: State-of-the-art call center environment in Omaha.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer issues and provide accurate information regarding products and services.
- Document all interactions and account details accurately into the CRM database.
- Meet and exceed daily and weekly KPI targets for call handling and customer satisfaction.
- Identify upsell opportunities while ensuring customer needs are met.
- Collaborate with team leads to improve processes and share best practices.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center or customer service role is a plus.
- Strong verbal communication skills and the ability to type at least 40 WPM.
- Proficiency with computers and CRM software.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a genuine desire to help people.