Job Description
Join our dynamic team at Oakland Call Center Solutions as a Call Center Representative! We're seeking motivated individuals for immediate full-time positions with comprehensive paid training. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution targets
- Collaborate with team members to enhance customer experience
- Adhere to company policies and data security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oakland, OH facility
- Availability to work flexible shifts including evenings/weekends
- No prior call center experience necessary