Job Description
Are you a people-person looking for an immediate start? Apex Support Solutions is currently hiring dynamic Call Center Representatives to join our growing team in Richmond, VA. We offer competitive pay, comprehensive benefits, and a supportive work environment.
In this role, you will be the first point of contact for our valued customers, handling inquiries via phone and email with a focus on resolving issues efficiently and professionally.
Responsibilities
- Handle inbound and outbound customer calls with a focus on customer satisfaction and issue resolution.
- Accurately document customer interactions and account information in our CRM system.
- Answer product and service questions; suggest solutions when necessary.
- Escalate complex issues to the appropriate supervisor or department.
- Build rapport with customers to ensure long-term loyalty.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and typing (40+ WPM).
- Previous customer service experience is preferred but not required.
- Ability to work flexible shifts, including weekends and holidays.