Job Description
Join our award-winning call center team in Dallas and start your career immediately! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. Our state-of-the-art facility offers flexible scheduling, paid training, and opportunities for growth. Immediate openings available!
Why join us?
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service protocols
- Participate in ongoing training and skill development
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and basic software
- Ability to type 35+ WPM
- Flexible availability (including weekends/holidays)
- Pass background check and drug screening