Job Description
Join our award-winning customer service team in Raleigh and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture where your contributions are celebrated. Immediate start available – apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues, billing concerns, and product questions
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution rates
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- Must pass background check and drug screening