Job Description
Are you a people-person looking for a dynamic career opportunity? Connective Support Services is hosting a major Hiring Event in Jacksonville, FL, and we are actively seeking talented individuals to join our elite Call Center team.
We pride ourselves on delivering exceptional customer experiences and offer a comprehensive benefits package including health insurance, paid time off, and career advancement paths. Whether you are an experienced professional or just starting your journey, this is your chance to shine.
What We Offer:
- Competitive base pay ($18 - $22/hr)
- Weekly pay with direct deposit
- Medical, Dental, and Vision insurance
- 401(k) retirement plan with company match
- Free on-site parking and meals during the event
Responsibilities
- Manage a high volume of incoming customer calls and emails with professionalism and empathy.
- Resolve customer inquiries, issues, and complaints efficiently using established scripts and tools.
- Accurately process transactions, maintain customer records, and update database information.
- Identify and escalate complex issues to appropriate management levels.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Collaborate with team members to meet daily and monthly performance targets.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in a call center or customer service environment is a plus.
- Strong verbal communication and active listening skills.
- Proficient computer skills and ability to navigate multiple software applications simultaneously.
- Ability to remain calm and composed under pressure in a fast-paced environment.
- Must be willing to attend the in-person hiring event in Jacksonville.