Job Description
Join our dynamic team at Global Customer Solutions Inc. for an exclusive hiring event in Jacksonville! We're seeking passionate individuals to deliver exceptional customer experiences in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. On-the-spot interviews available! Apply now to secure your spot at our next hiring event.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and issues using CRM systems
- Document interactions and maintain accurate call logs
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Proficient in typing (35+ WPM) and CRM software
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset