Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're hosting a exclusive hiring event in Jacksonville to find passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products/services using proprietary systems
- Document interactions accurately in CRM platforms
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Reliable transportation to Bay Street location