Job Description
Join Our Award-Winning Team in Jacksonville!
Elite Customer Solutions is hosting an exclusive hiring event for motivated individuals to join our dynamic call center team. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience necessary – we provide full training!
Why Join Us?
- Industry-leading compensation package
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Ongoing professional development
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and adaptability
- Basic computer proficiency (typing 25+ WPM)
- Valid government-issued ID for background check
- Reliable transportation to Jacksonville location