Job Description
Join our award-winning customer service team in Kansas City! We're seeking energetic Call Center Representatives to provide exceptional support to our clients. Enjoy competitive pay, comprehensive training, and a dynamic work environment. Immediate start positions available! We offer flexible schedules, performance bonuses, and opportunities for career growth. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset