Job Description
We are a dynamic customer service organization looking for dedicated individuals to join our team in New Orleans. If you are looking for a career, not just a job, and are ready to start with no experience required, we want to hear from you.
Our company offers comprehensive paid training to ensure you have the skills and confidence to succeed. Join us and become part of a supportive team that values your growth and contribution.
What We Offer:
- Competitive hourly pay with performance bonuses.
- Full, paid training program.
- Health, dental, and vision insurance.
- Advancement opportunities within the company.
Responsibilities
- Answer incoming customer calls and resolve inquiries with a professional and empathetic approach.
- Accurately document customer information and interactions in our CRM database.
- Assist customers with account inquiries, billing questions, and service requests.
- Identify and escalate complex issues to appropriate supervisors.
- Maintain a high level of knowledge regarding our products and services.
- Meet or exceed daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED required.
- Strong verbal communication skills and a friendly phone demeanor.
- Basic computer literacy and typing skills.
- Ability to work independently and as part of a team.
- Reliable internet connection (for remote training) or reliable transportation (for on-site).
- No prior call center experience necessary; we provide the training.