Job Description
Launch your career with ConnectCare Solutions! We're hosting a hiring event for entry-level call center roles in Indianapolis, IN. No experience required—we provide comprehensive training and career growth opportunities. Join our dynamic team where your voice makes a difference!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Free industry certification and skill development
- Health benefits, retirement plans, and paid time off
- Modern downtown Indianapolis workspace with flexible scheduling
- Clear path to leadership and specialization roles
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Accurately document customer interactions in CRM systems
- Resolve inquiries within SLA standards while maintaining high satisfaction scores
- Collaborate with team members to improve service quality
- Adhere to HIPAA compliance protocols for sensitive data
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer literacy with ability to navigate multiple systems
- Resilience under pressure and adaptability to change
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Indianapolis location
- Availability to work flexible shifts including evenings/weekends