Job Description
Are you ready to launch a successful career in customer service? Apex Contact Solutions is currently hiring enthusiastic professionals for immediate openings in New York City. We offer a fully remote-friendly environment with comprehensive training for those with no prior experience.
As a key member of our support team, you will be the primary point of contact for our valued clients. We pride ourselves on a modern, collaborative culture that values your growth and potential.
Responsibilities
- Manage High-Volume Inbound Calls: Provide exceptional service to customers regarding products, services, and billing inquiries.
- Resolve Customer Issues: Utilize problem-solving skills to address complaints and escalate complex matters to management when necessary.
- Update CRM Systems: Accurately log interactions and customer data into our internal software to maintain up-to-date records.
- Product Training: Master our product knowledge through our structured training program to provide accurate information.
- Maintain KPIs: Consistently meet or exceed call handling time and quality assurance standards.
Qualifications
- No Experience Needed: We welcome entry-level applicants eager to learn.
- High School Diploma: Minimum requirement; GED accepted.
- Computer Proficiency: Basic computer skills and ability to type 35+ WPM.
- Reliable Equipment: High-speed internet and a quiet workspace (for remote roles).
- Strong Communication: Clear verbal communication and a professional phone demeanor.