Job Description
Join ConnectHub Solutions as a Call Center Representative and launch your career in customer service! No experience is needed – we provide comprehensive training to help you succeed. Our Oakland team thrives on positive energy and teamwork, offering competitive pay and growth opportunities.
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision benefits
- Career advancement pathways
- Modern, collaborative work environment
Hiring Event Details: October 20, 2023 | 9:00 AM - 4:00 PM | 555 Broadway Plaza, Oakland, CA 94607. Bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and confidentiality standards
Qualifications
- High school diploma or equivalent (18+ years)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Customer-focused mindset and patience
- Ability to work in a fast-paced environment
- Reliable transportation to Oakland office