Job Description
Launch Your Career in Customer Service with Paid Training!
We are a leading provider of customer support solutions, seeking enthusiastic individuals to join our growing team in New York. If you are looking for a job that offers paid training and a clear path to career advancement, this is the perfect opportunity for you. No prior experience is necessary; we provide all the tools you need to succeed.
Why Choose ApexConnect?
- Comprehensive Paid Training: Learn the ropes with our structured onboarding program.
- Work Flexibility: Options for in-office support in NYC or remote positions (serving NY & FL markets).
- Growth Opportunities: Fast-track advancement into Team Lead and Management roles.
Don't miss out on this chance to join a top-rated company. Apply now to start your journey.
Responsibilities
- Handle inbound and outbound customer calls with a focus on satisfaction and retention.
- Assist customers with product inquiries, billing questions, and technical support.
- Accurately document all customer interactions and transactions in our CRM database.
- Follow standard operating procedures (SOPs) while adapting to customer needs.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team members to resolve complex service issues.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed (40+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (for remote roles).
- Must be legally authorized to work in the United States.