Job Description
Are you looking to launch a stable and rewarding career in the heart of New York? Apex Support Solutions is currently hiring enthusiastic individuals for our Local Call Center team. We are proud to offer paid training to all new hires, ensuring you have the skills and confidence to succeed from day one.
Join a company that values communication, integrity, and professional growth. Whether you are an experienced professional or just starting out, our supportive environment is designed to help you thrive.
Responsibilities
- Answer inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Provide accurate information regarding our products and services.
- Document all customer interactions and transactions in our CRM system.
- Identify opportunities to cross-sell or up-sell products to existing clients.
- Collaborate with team leads to meet daily and monthly performance KPIs.
- Maintain a high level of confidentiality and data security at all times.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and ability to navigate multiple windows.
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable internet connection and a quiet workspace for remote candidates.
- Willingness to undergo and complete our paid training program.