Job Description
Start Your Career with Paid Training! Global Customer Solutions Inc. is urgently hiring motivated individuals for our Jacksonville call center positions. No experience required - we provide comprehensive paid training to launch your career in customer service. Join a dynamic team supporting Fortune 500 clients with competitive compensation, flexible schedules, and growth opportunities. Apply today and transform your future!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer management systems
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Ability to type 25+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Jacksonville office location
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency with Windows OS
- Pass background check and drug screening