Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting a exclusive hiring event in San Antonio to fill multiple full-time Call Center Representative positions. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. As a trusted industry leader, we provide top-tier training and a supportive work environment. Don't miss this chance to become part of our dynamic team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and maintain high satisfaction scores
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Spanish bilingual speakers are highly encouraged to apply
- Reliable transportation to our San Antonio location