Job Description
Join our dynamic team at CustomerFirst Solutions as we expand our New Orleans operations! We're urgently seeking motivated Call Center Representatives to deliver exceptional customer experiences. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth potential. Be part of a supportive environment where your skills make a real impact.
Why Join Us?
• Competitive hourly wage plus performance bonuses
• Comprehensive benefits package (health/dental/vision)
• Modern downtown location with free parking
• Paid training and career advancement programs
• Flexible scheduling options
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing (40+ WPM)
- Positive attitude and resilience under pressure
- Flexible availability including weekends/holidays
- Pass background check and drug screening