Job Description
Join our award-winning customer service team in Houston! We're urgently seeking motivated Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Our state-of-the-art facility offers modern amenities and a supportive culture focused on your growth.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (handle time, CSAT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
Qualifications
- Minimum 6 months call center or customer service experience
- Proficiency with Windows OS and typing 40+ WPM
- Strong problem-solving and active listening skills
- Flexibility to work evenings/weekends (rotating schedule)
- High school diploma or equivalent (college preferred)
- Ability to pass background check and drug screening