Job Description
Immediate openings for Call Center Representatives in Houston, TX! No experience needed – paid training provided!
Join our award-winning customer service team at CustomerConnect Solutions. We're urgently hiring motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and clear career advancement paths in a modern, supportive environment.
What We Offer:
- Full-time positions with comprehensive health, dental, and vision insurance
- 401(k) with company match and paid time off
- State-of-the-art facility with free parking and shuttle access
- Performance-based bonuses and monthly recognition programs
- Referral bonuses and tuition reimbursement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with team leads to improve customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge
- Uphold compliance with company policies and regulatory requirements
- Contribute to team performance through quality assurance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication skills in English
- Basic computer proficiency with typing ability (35+ WPM)
- Ability to work flexible shifts including weekends
- Pass background check and pre-employment screening
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the United States