Job Description
Apex Support Services is currently hiring immediately for a dynamic Call Center Representative to join our growing team in Wichita, Kansas. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer experiences, we want to hear from you.
We offer a competitive salary, comprehensive benefits package, and a supportive culture that values your contributions. Don't miss this opportunity to advance your career in customer service.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve complex customer inquiries and complaints efficiently while maintaining a high satisfaction score.
- Accurately document customer interactions and account information in the CRM system.
- Identify and cross-sell products or services to meet team targets.
- Collaborate with team leads to improve call handling times and quality assurance standards.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or call center environments.
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a customer-first mindset.