Job Description
We are looking for dedicated individuals to join our dynamic team!
Are you ready for an immediate start and a rewarding career in customer service? Apex Contact Solutions is expanding our operations and is urgently seeking enthusiastic Call Center Representatives to join us in Orlando, FL. If you possess strong communication skills and a desire to help others, we want to hear from you.
Benefits Include:
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Paid training and clear career advancement pathways
- Employee referral bonuses
- Modern, climate-controlled work environment
Responsibilities
- Handle High Volume Calls: Answer incoming customer inquiries professionally and efficiently via phone and email.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions regarding our products and services.
- Document Interactions: Log all customer calls, details, and resolutions accurately in the CRM system.
- Build Rapport: Establish a positive, friendly relationship with every caller to ensure high customer satisfaction scores.
- Upsell & Cross-sell: Identify opportunities to promote relevant products or services to existing clients.
- Shift Support: Work flexible shifts, including evenings, weekends, and holidays as required to meet business needs.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous call center or customer service experience is a plus, but we are willing to train the right candidate.
- Communication: Excellent verbal communication skills with a clear and professional phone voice.
- Computer Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Availability: Must be available to work full-time hours, including weekends.
- Attitude: A positive attitude, patience, and a strong desire to help customers succeed.