Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking weekend call center opportunities in Portland, Oregon. This role offers competitive pay, comprehensive training, and a supportive environment where your contributions make a real impact. Perfect for students, parents, or professionals seeking flexible weekend hours without sacrificing growth potential.
Why Choose Us?
- Industry-leading benefits package including health insurance
- Tuition reimbursement and career advancement programs
- Modern downtown Portland workspace with free parking
- Team-based recognition and performance bonuses
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Meet/exceed key performance metrics including call quality and resolution rates
- Document customer interactions accurately in Salesforce and Zendesk
- Collaborate with technical support teams for complex issue escalation
- Participate in continuous improvement initiatives
- Maintain strict compliance with company policies and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturday/Sunday shifts (6:00 AM - 6:00 PM)
- Background check and drug screen required