Job Description
Join our award-winning customer service team as a Call Center Representative! We're seeking motivated individuals for weekend shifts in Dallas with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a dynamic, supportive environment.
At ConnectSolutions Inc., we value our employees and offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Tuition reimbursement
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve customer inquiries and issues efficiently
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve service
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends (Saturday/Sunday)
- Basic computer proficiency
- Positive attitude and team-oriented mindset
- Reliable transportation and punctuality
- Pass background check and drug screen