Job Description
Join our dynamic team at Customer Connect Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate weekend shift openings in Charlotte, NC. Enjoy competitive pay, flexible scheduling, and comprehensive training. If you're a people person with a passion for helping others, apply today and start earning this weekend!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to ensure seamless service
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent (GED)
- 6 months+ customer service/call center experience
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Weekend availability (Sat/Sun shifts)
- Positive attitude and problem-solving mindset