Job Description
Join our dynamic team at CustomerConnect Solutions! We're seeking passionate Call Center Representatives for weekend shifts in Dallas, TX with comprehensive paid training. Earn competitive wages while building a rewarding career in customer service.
Why Choose Us?
- 🎯 Paid training program with ongoing development
- 💰 Competitive hourly wages + performance bonuses
- 📈 Clear career advancement opportunities
- 🏆 Positive team environment with recognition programs
- 📱 Modern tools and technology
Perfect for career changers or those seeking weekend-focused roles with growth potential!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed KPIs including call handling time and CSAT scores
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and company policies
- Participate in continuous training and improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Windows OS
- Flexible weekend availability (Sat/Sun)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Dallas location