Job Description
Join our award-winning call center team in sunny Long Beach! We're seeking motivated Customer Service Representatives with weekly paychecks and comprehensive paid training. Enjoy competitive wages, performance bonuses, and opportunities for advancement. Work in a supportive environment where your growth matters.
What We Offer:
- Weekly paychecks (no more waiting!)
- 4 weeks of paid training
- Health benefits + 401k matching
- Career development programs
- Modern downtown location
Responsibilities
- Handle 50+ daily inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Document interactions accurately in Salesforce
- Participate in weekly coaching sessions
- Adhere to compliance protocols (PCI, HIPAA)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM
- Flexible availability (including evenings/weekends)
- Positive attitude under pressure
- Must pass background/drug screening