Job Description
Join our award-winning call center team and start earning weekly pay immediately! We're seeking energetic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients in Washington DC and Ohio. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. No prior experience required – we provide paid training!
Why Work With Us?
- Weekly paycheck with direct deposit
- Comprehensive health/dental/vision plans
- Tuition reimbursement program
- Clear advancement paths
- Modern, collaborative workspace
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads on complex escalations
- Participate in weekly coaching sessions
- Adhere to compliance protocols (HIPAA/PCI)
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM)
- Proficiency with Windows OS and web applications
- Excellent verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening
- Must be authorized to work in the US