Job Description
Join our dynamic team at Pacific Connect Solutions for an exclusive hiring event! We're seeking passionate Call Center Representatives to deliver exceptional customer experiences with the flexibility of weekly pay. Enjoy a supportive environment where your communication skills make a real impact while building a rewarding career in Portland's thriving tech hub.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including call quality and CSAT
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Participate in ongoing product and soft-skills training
Qualifications
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Reliable transportation to Portland office location
- Flexible availability including evenings/weekends