Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're hosting a weekly pay hiring event for motivated individuals seeking stable careers in Portland's thriving call center industry. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for growth.
What We Offer:
• Weekly paycheck (no more waiting!)
• Paid training and career advancement
• Health/dental/vision insurance
• 401(k) with company match
• Flexible scheduling options
• Modern downtown Portland workspace
Our Team: We pride ourselves on creating a positive, inclusive culture where your voice matters. Join us in delivering exceptional experiences to Fortune 500 clients!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, CSAT, resolution rate)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and multitasking abilities
- Proficiency with Windows OS and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in high-volume settings