Job Description
Are you a people person with excellent communication skills? Apex Support Solutions is hiring dedicated Call Center Representatives to join our growing team in Columbus, Ohio.
We offer a competitive hourly rate of $18.00 - $22.00 with weekly pay, ensuring you get paid on time for your hard work. Whether you are an experienced professional or looking to start your career in customer service, we provide the training and support you need to succeed.
Why Join Us?
- Weekly Payroll: Get paid every Friday with no delays.
- Immediate Start: Onboard and start helping customers within 48 hours.
- Modern Work Environment: State-of-the-art facilities and supportive management.
Take the next step in your career today. Apply now for our immediate openings!
Responsibilities
- Handle high-volume inbound and outbound customer calls with a focus on first-call resolution.
- Assist customers with inquiries regarding products, services, and account information.
- Document customer interactions accurately in our CRM system.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Maintain a professional, friendly, and patient demeanor at all times.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center, retail, or hospitality environment is preferred but not required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Must be available to work flexible shifts, including weekends and holidays.