Job Description
Join our award-winning customer support team in Jacksonville, FL and enjoy the security of weekly paychecks! We're seeking passionate individuals to deliver exceptional service while advancing their careers in a dynamic environment. Immediate openings available with paid training and career growth opportunities. Our state-of-the-art facility offers flexible scheduling and comprehensive benefits including health insurance and retirement plans. Experience a workplace where your contributions are recognized weekly!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues using CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Document interactions accurately in compliance with company policies
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Pass background check and drug screening