Job Description
Are you looking for a stable career with immediate financial results? NY Premier Support Services is hiring dedicated Customer Service Representatives in New York City. We pride ourselves on our commitment to employee growth and our unique weekly pay structure designed to help you manage your finances with ease.
As a key member of our team, you will be the face of our brand, ensuring every client interaction is handled with care and professionalism. We offer a modern, high-energy work environment and comprehensive training to set you up for success.
Key Perks:
- Weekly Paycheck: Get paid every Friday via direct deposit.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour based on your skillset.
- Health Benefits: Medical, dental, and vision insurance available for full-time employees.
- Free Parking: Complimentary parking for employees.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints, issues, and questions with patience and efficiency.
- Accurately record customer interactions and account details into our CRM system.
- Follow established scripts and guidelines to ensure consistent service delivery.
- Identify upsell opportunities and promote our products/services to meet sales targets.
- Collaborate with the support team to improve overall service processes.
Qualifications
- High School Diploma or GED required; some college preferred.
- Previous experience in a call center, hospitality, or customer-facing role is a plus.
- Strong computer literacy, including Microsoft Office Suite (Excel, Outlook).
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume environment.
- Flexibility to work evening, night, and weekend shifts as required.
- Bilingual (English/Spanish) is highly desirable.