Job Description
Join our award-winning call center team in Austin, TX! We're seeking passionate individuals for immediate openings with weekly pay and comprehensive paid training. No prior experience required – we provide everything you need to succeed in customer service excellence.
What Makes Us Special:
- Weekly paycheck (every Friday!)
- 4-week paid training program ($16/hr during training)
- Health/dental/vision benefits (after 60 days)
- Performance bonuses up to $250/month
- Clear career advancement path
Work in our modern downtown Austin facility with flexible scheduling options. Our team culture celebrates diversity, innovation, and work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to improve service quality
- Adhere to PCI compliance and data security protocols
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Comfortable using Windows OS and cloud-based applications
- Resilience in handling high-volume customer interactions
- Must pass criminal background check and drug screening
- Reliable transportation to downtown Austin location
- Authorization to work in the United States