Job Description
Are you seeking a stable career with weekly pay and a supportive team environment in Tampa, FL? Apex Contact Solutions is currently hiring dedicated Customer Service Representatives to join our growing department. We pride ourselves on providing top-tier service and offer competitive compensation, comprehensive training, and clear pathways for advancement.
As a Call Center Representative, you will be the voice of our brand, connecting with clients to resolve inquiries and ensure satisfaction. If you are looking for a role that values your communication skills and offers immediate financial rewards, apply today!
Why Join Us?
- Weekly Paycheck: Get paid every Friday with no waiting for bi-weekly cycles.
- Modern Tech Stack: Use the latest CRM software and headset technology.
- Flexible Scheduling: Day, evening, and weekend shifts available to fit your life.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently using established troubleshooting protocols.
- Accurately enter and update customer information into our CRM database and internal systems.
- Provide detailed product and service information to help customers make informed decisions.
- Identify opportunities for cross-selling and upselling to meet departmental revenue goals.
- Collaborate with team leads and support staff to resolve complex account issues.
- Adhere to all call scripts, quality standards, and compliance regulations.
Qualifications
- High school diploma or GED required; prior customer service experience is preferred but not mandatory.
- Strong verbal communication skills with the ability to articulate ideas clearly.
- Basic computer proficiency, including navigating web browsers and typing at least 35 WPM.
- Ability to remain calm and composed when handling difficult or frustrated customers.
- Reliable high-speed internet connection and a dedicated workspace (Home Office setup).
- Willingness to undergo a background check and drug screen.