Job Description
Join Atlanta's premier customer service team at our exclusive hiring event! GlobalConnect Solutions is seeking passionate Call Center Specialists to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Event Details: June 20, 2024 | 9 AM - 4 PM | 255 Peachtree Street NE, Atlanta, GA. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues via phone/email/chat
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in multitasking and time management
- Basic computer literacy with Windows OS
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)