Job Description
Join Omaha's premier customer experience team! We're hosting an exclusive hiring event for motivated individuals to become Call Center Specialists. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in our state-of-the-art downtown facility. No experience required – we provide paid training!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries efficiently using CRM tools
- Meet/exceed performance metrics (CSAT, AHT)
- Document interactions accurately in Salesforce
- Collaborate with support teams for complex issues
- Participate in ongoing skill development programs
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Customer service mindset (experience preferred)
- Flexible schedule availability (evenings/weekends)
- Basic computer proficiency
- Pass background/drug screening