Job Description
Join our dynamic team at Customer Connect Solutions and launch your career in customer service! We're seeking passionate Call Center Specialists for immediate weekend shifts in Charlotte, NC. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. As a key player in our customer experience team, you'll resolve inquiries with empathy and efficiency while building valuable skills for future growth. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and product expertise
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve service processes
- Participate in ongoing training for product knowledge updates
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication and active listening skills
- Proficient with Windows OS and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Weekend availability (Saturday/Sunday 8am-8pm shifts)
- Background check and drug screen required