Job Description
Join our award-winning call center team in Louisville, KY and enjoy weekend shifts with competitive pay and comprehensive paid training! We're seeking energetic professionals to deliver exceptional customer service while maintaining work-life balance with our Saturday/Sunday schedule. No prior experience required – we invest in your growth with industry-leading training programs. Enjoy a modern, supportive environment with performance bonuses and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions in CRM systems with precision and confidentiality
- Collaborate with team members to optimize customer experiences
- Adapt to product updates and process changes through ongoing training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation and weekend availability (Sat/Sun 8am-8pm)
- Basic computer proficiency and tech adaptability
- Positive attitude and resilience in fast-paced environments