Job Description
Join our award-winning call center team in Louisville, KY and launch your career with paid training! We're seeking motivated individuals for weekend shift positions offering competitive pay, comprehensive benefits, and growth opportunities. No experience required – we provide all training. Enjoy a dynamic, supportive environment with flexible scheduling and performance-based incentives. Perfect for career changers, students, and night owls ready to earn while building valuable customer service skills.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using company systems
- Document interactions accurately in CRM platforms
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work independently and in team settings
- Reliable weekend availability (Sat/Sun shifts)
- Basic computer proficiency with willingness to learn systems
- Positive attitude and problem-solving mindset
- No prior experience required – training provided