Job Description
Join ConnectSphere Solutions' elite customer care team at our Atlanta hiring event! We're seeking dedicated Weekend Shift Specialists to deliver exceptional experiences to Fortune 500 clients. Enjoy competitive pay, premium benefits, and career growth opportunities in a dynamic, tech-driven environment. Our Atlanta hub offers modern amenities, flexible scheduling, and a supportive culture that rewards excellence.
Why Join Us?
- Comprehensive training program with certification opportunities
- Health, dental, vision, and 401(k) matching
- Employee referral bonuses and recognition programs
- Free parking and MARTA proximity
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve complex billing, technical, and service issues
- Document interactions accurately in Salesforce and CRM systems
- Meet/exceed KPIs for resolution rate, CSAT, and AHT
- Collaborate with technical teams to resolve escalated cases
- Participate in weekend shift rotations (Sat/Sun 10am-6pm)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Flexible schedule availability (weekends required)
- High school diploma or equivalent (college degree preferred)
- Typing speed 40+ WPM with 95% accuracy