Job Description
Join our dynamic team as a Chat Support Agent and enjoy the flexibility of daily pay! ConnectCare Solutions is hosting an exclusive hiring event in Los Angeles for motivated individuals to provide exceptional customer support through our digital platforms. This contract role offers competitive compensation, remote work options, and the opportunity to make a real impact in our clients' experiences.
Why Join Us?
- Get paid daily through our streamlined payroll system
- Flexible scheduling with full/part-time options
- Comprehensive training and career growth opportunities
- Work with innovative brands in a supportive environment
Responsibilities
- Respond to customer inquiries via live chat within 60-second response time
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case documentation in CRM systems
- Collaborate with support team to escalate complex issues
- Meet daily performance metrics (CSAT, resolution rate)
- Participate in ongoing product knowledge training
Qualifications
- Minimum 1 year customer service experience
- Exceptional written communication skills (90+ WPM typing)
- Proficiency with chat platforms and CRM software
- Strong problem-solving abilities under pressure
- High school diploma or equivalent; college degree preferred
- Availability to work evenings/weekends as needed
- Reliable internet connection and quiet workspace