Job Description
Join our award-winning customer support team in Columbus, Ohio! We're seeking empathetic Chat Support Agents to deliver exceptional digital customer experiences. Enjoy the unique benefit of daily pay (no more waiting for weekly checks!) plus comprehensive paid training to launch your career in tech support. Work remotely with flexible hours while representing top-tier brands. Our collaborative culture rewards initiative and offers clear growth paths into senior roles.
Responsibilities
- Resolve customer inquiries via real-time chat with 95%+ satisfaction rates
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics (response time, resolution rate)
- Identify upsell opportunities during support interactions
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- 60+ WPM typing accuracy with strong grammar skills
- 1+ years customer service experience preferred
- Proficiency with Zendesk/Intercom platforms
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet connection
- Flexible availability for weekend/evening shifts