Job Description
Join our dynamic support team and become the voice of our customers! TechFlow Solutions is seeking an immediate-hire Chat Support Agent in San Antonio to deliver exceptional digital customer experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates.
As a Chat Support Agent, you'll resolve customer inquiries via live chat, troubleshoot technical issues, and maintain high satisfaction metrics. Our modern downtown office features collaborative workspaces and flexible scheduling options. Apply today and start your career in tech support tomorrow!
Responsibilities
- Respond to customer inquiries via real-time chat within 30-second SLA
- Resolve technical issues using ticketing systems and knowledge bases
- Maintain 95%+ customer satisfaction rating through empathetic communication
- Collaborate with Tier 2 support for complex technical escalations
- Document interactions accurately in CRM systems
- Participate in weekly product training sessions
- Identify and report recurring system issues to engineering teams
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- 80+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 chat conversations
- Reliable transportation to downtown San Antonio office
- Immediate availability to start within 48 hours