Job Description
Join our elite customer support team and become the voice of innovation! ConnectSolutions is seeking dynamic Chat Support Agents for immediate contract positions in Houston, TX. As a key player in our 24/7 support ecosystem, you'll resolve inquiries with speed and precision while delivering exceptional digital experiences. This is your opportunity to launch your career in a fast-paced, tech-forward environment with competitive compensation and flexible scheduling.
Responsibilities
- Deliver real-time chat support across multiple digital platforms with 95%+ resolution rate
- Document interactions in CRM systems while maintaining 100% data accuracy
- Collaborate with Tier 2 teams to resolve complex technical escalations
- Proactively identify upsell opportunities and contribute to revenue growth
- Maintain SLA compliance with average response time <90 seconds
- Participate in bi-weekly product knowledge workshops
- Support quality assurance initiatives through feedback implementation
Qualifications
- Minimum 1 year experience in digital customer support (chat/email)
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with zero tolerance for typos
- Ability to multitask across 3+ concurrent chat sessions
- Must pass background check and drug screening
- Available for rotating shifts including weekends
- High school diploma or equivalent required
- Experience with SaaS products preferred