Job Description
Join our dynamic team as a Chat Support Agent and deliver exceptional customer experiences through real-time digital communication. We're seeking tech-savvy communicators to handle high-volume customer inquiries via chat platforms, troubleshoot issues, and resolve conflicts with professionalism. This immediate hire contract position offers flexible scheduling and the opportunity to grow with a leading tech support provider. If you thrive in fast-paced environments and possess outstanding written communication skills, we want you on our team!
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues, billing questions, and service complaints efficiently
- Document all interactions in CRM systems with detailed notes
- Collaborate with technical teams to escalate unresolved issues
- Maintain product knowledge through continuous training modules
- Meet daily performance metrics (CSAT, resolution rate)
- Adhere to company communication protocols and brand voice
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via chat/email
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication skills with neutral tone
- Ability to multitask across 3-4 chat windows simultaneously
- Must be located in Houston, TX or Virginia with reliable internet
- Flexible availability including nights/weekends as needed