Job Description
Join our award-winning customer support team as a Chat Support Agent in Columbus, OH & PA! We're hiring immediately for motivated individuals with a passion for helping others. No experience required—comprehensive paid training provided to launch your career in customer service.
Why Choose Us?
- Immediate Hire: Start working within days of application
- Paid Training: 2-week paid onboarding program with mentorship
- Competitive Pay: $16-$22/hour + performance bonuses
- Growth Path: Clear advancement to senior roles and team leadership
- Modern Workspace: Hybrid work options with flexible scheduling
As a Chat Support Agent, you'll be the digital face of our brand, resolving customer inquiries via live chat while building lasting relationships. If you're tech-savvy, empathetic, and ready to grow—this is your moment!
Responsibilities
- Respond to customer inquiries via live chat with 95%+ satisfaction ratings
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation in CRM systems for every interaction
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities during support conversations
- Adhere to SLA standards with average response time <90 seconds
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- Experience with Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills with zero tolerance for typos
- Ability to multitask 3-4 simultaneous chat conversations
- Resident of Columbus, OH or PA with reliable internet connection
- Available for evening/weekend shifts (10% of schedule)
- Passion for continuous learning and self-improvement