Job Description
Join our award-winning customer experience team as a Chat Support Agent in sunny San Francisco! We're seeking motivated individuals with exceptional communication skills to provide real-time assistance via chat platforms. This immediate hire position includes comprehensive paid training and career growth opportunities in a collaborative tech environment. No prior experience required – we'll equip you with all necessary tools to succeed.
Why Choose Us?
• Competitive hourly wages + performance bonuses
• Modern downtown office with skyline views
• Comprehensive health benefits after 90 days
• Paid training certification program
• Flexible scheduling options
Responsibilities
- Resolve customer inquiries via live chat within 30-second response SLAs
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs analysis
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for chat efficiency
Qualifications
- High school diploma or equivalent required
- Minimum 50 WPM typing speed with 98% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills in English
- Ability to multitask across 3-4 concurrent chats
- Positive attitude and resilience under pressure
- US work authorization and reliable transportation
- Experience in SaaS or tech customer support preferred